Shop FAQ

Each piece is handcrafted by me in my Glasgow studio. Unless otherwise stated on the product page, please allow 5–7 working days for your order to be dispatched. I always do my best to send orders sooner where possible, but this may vary depending on current workload and the piece you've ordered.

Depending on the piece, your jewellery will be packaged either in a reusable cotton drawstring pouch or a branded jewellery box, carefully wrapped in acid-free tissue paper to help protect it in transit. If you don't require the pouch or box, just let me know when placing your order.

Orders are sent in an FSC-certified cardboard box. To reduce paper waste, I no longer include printed invoices with orders, but I'm always happy to email you a copy if you'd like one.

Many of my designs can be made in different metals, gemstones, colours or sizes. If you have something else in mind, I'd be delighted to discuss a bespoke commission with you. You can find out more on the Bespoke page or in the 'Bespoke Process' section below, and read what previous clients have said on the Testimonials page.

All of my pieces comply with UK hallmarking legislation. Where a piece is over the legal weight threshold, it will be hallmarked. A hallmark is your guarantee of the precious metal's purity and tells you who made the piece, where it was assayed and, in some cases, the year it was hallmarked.

By law, not all jewellery is required to be hallmarked. This depends on the type of precious metal and its weight. For example, silver pieces weighing under 7.78g are exempt, although they are still made using the same quality precious metals.

Pieces made using Single Mine Origin (SMO) gold can also carry an additional SMO hallmark, identifying the gold as being sourced from a single responsibly operated mine.

Every hallmarked piece carries my maker's mark alongside the appropriate precious metal and assay office marks. Where a full hallmark isn't required, some pieces may still be stamped with my maker's mark where the design allows.

A digital gift voucher can be redeemed against any online purchase or put towards a bespoke commission. If you'd like to use it for a commission, just get in touch.

Once you've placed your order, you'll receive an email containing a unique voucher code to use at checkout. If the voucher is a gift, you can simply forward the email to the recipient, or I'm happy to send it directly to them instead.

If you'd prefer to give something physical, I can also post your voucher for an additional £3. It will be handwritten on one of my brightly coloured A6 risograph-printed notelets, along with a personalised message of your choice.

Gift vouchers are valid for 12 months from the date of purchase. They cannot be exchanged for cash, and any remaining balance cannot be refunded.

Please note that multiple gift voucher codes cannot currently be redeemed in a single online transaction. If you'd like to use more than one voucher, just get in touch and I'll be happy to arrange your order via email.

If your order is a gift and you'd like it sent directly to the recipient, just let me know and I'd be happy to include a handwritten note with your message.

f for any reason you're not completely happy with your purchase, please get in touch and I'll do my best to resolve the issue.

You may return eligible items within 14 days of receiving your order. For hygiene reasons, earrings cannot be returned unless faulty. Return postage is the responsibility of the customer, and I recommend using a tracked or signed-for service, as I cannot be held responsible for items lost in transit.

As every piece is handmade, slight variations in colour, finish and form are part of their individual character.

Please note that bespoke and commissioned pieces cannot be refunded or exchanged. However, where possible, I'm always happy to discuss alterations or adjustments to ensure you're delighted with your piece.

For full details, please see the Terms & Conditions.

International orders are sent via Royal Mail Tracked & Signed wherever possible. Please note that some countries have restrictions on shipping jewellery, so delivery methods may vary. Any customs duties, taxes or import charges are the responsibility of the customer.

Quality and craftsmanship are incredibly important to me. Jewellery is designed to be worn and enjoyed, but by its nature it is also delicate and should be treated with care.

If your piece ever requires a repair, please get in touch. All repairs are assessed on an individual basis, but I'm unable to repair jewellery made by other makers or retailers.

If a fault is due to a manufacturing defect (rather than accidental damage, misuse or general wear), I'll repair it free of charge within 120 days of receiving your order. Repairs required after this period, or those resulting from accidental damage, misuse or general wear, may incur a repair charge.

As every repair is different, I'll always assess the piece first and discuss any costs with you before carrying out any work. The customer is responsible for postage costs.

For advice on caring for your jewellery, please visit the Aftercare page.