Shop FAQ

Each item is hand crafted by Cecilia in her Glasgow studio. Please allow up to 7-10 working days for your item(s) to be posted. Depending on the piece, orders are posted in a cotton draw-string bag with acid-free tissue paper or a branded box, packaged with care. The pouches and boxes are designed to be re-used - if you do not require either of them you can let me know when you place your order. Each order will be posted in an FSC approved cardboard box (please reuse or recycle) with recycled tissue paper. To save on paper I no longer print out a copy of your order invoice - if you require one please let me know and I can email you a copy.

I am more than happy to create certain pieces in custom colour-ways or sizes. Or if you have something else in mind, let me know. Find out more on the Bespoke page or below at ‘Bespoke Process’. Or you can read what other customers have said on the Testimonials page.

Some of my pieces will have a hallmark on them. A hallmark is your guarantee of the metal and its purity, who made it, the year it was made and where it was assayed.

In accordance with UK hallmarking regulations, certain pieces will not have this (these marks are applicable by weight depending on the metal).

In regards to Fairtrade gold - larger companies have an additional mark made to notify you of this when getting their Fairtrade gold hallmarked. I am on the Goldsmiths' Fairtrade scheme for small businesses and this extra mark does not apply to me. So, your gold will be Fairtrade (unless stated otherwise, and it’s made from recycled alloys) but your hallmark will be a regular one - my maker's mark, a castle for the Edinburgh Assay Office, the metal stamp of quality and a letter for the year that it’s made.

A digital gift voucher which can be redeemed on any online purchase. Or can be put towards a commission instead - just get in touch. Upon ordering a gift voucher, you will receive an email with a unique code which can be applied at checkout. If it’s a gift for someone else, this email can be forwarded to them or I can email the recipient directly.

Or if you’d prefer your voucher code to be posted physically to a recipient by post, let me know via email and I can arrange this for an additional cost of £2.50. Your voucher will be handwritten on a brightly coloured A6 riso-printed notelet with a message of your choice.

Please note that change cannot be given if your order total is less than the voucher value. Valid for 1 year from ordering.

Please also note that using multiple Gift Voucher codes online at once will not work - just get in touch if you have more than one and I will arrange your order via email instead.

If your order is a gift and you’d like it sent directly to the recipient, let me know and I can put a custom note in with the piece.

I want you to be happy with your purchase, but if for any reason you are unhappy then please let me know and I will try to resolve the issue. You have the option to do this within 14 days from the receipt of your order. This excludes earrings for hygiene reasons. The customer is responsible for return shipping charges (I recommend sending tracked/signed for so that  Please read the Ts + Cs page for more information. Please remember that all items are handmade, and therefore may have slight variations in both colour and form. Refunds and exchanges are not possible for pieces that have been specially commissioned, however alterations can be made where possible.

International orders will be sent by Royal Mail Tracked & Signed For. Please note that certain countries have shipping restrictions when it comes to jewellery, so this may not always be possible. The customer is also liable for any additional customs charges.

Quality and craftsmanship are of my utmost concern. However, jewellery by its very nature is delicate and each piece is made by hand. If you should experience the need for repair on an item, please contact me. I do not repair items made elsewhere.

I will repair breakages caused by defect (not accidental damage) within 120 days of purchase, at no charge. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. The customer is responsible for all shipping charges.

Find out more about how to look after your jewellery on the Aftercare page.